Frequently Asked Questions
Q. Can I have a paw print impression of my pet's
paw as a memento?
A. Sorry this is one of the things we do not do.
Q. How can I be sure I’m getting my pet’s ashes back when I request a private cremation?
A. You have our word that your pet will be cremated individually and that you will receive only your pet’s cremains back, however, we do understand that some people need a little more assurance than that. We have always offered our “Witnessed Cremation” option for those wishing to stay for all or any part of the process, so there will be absolutely no doubt remaining. There is an extra charge for this personalized service if you want to witness the cremation, and we do require at least twenty-four (24) hours advance notice.
Q. How long does it take?
A. The time involved for a private cremation depends on the size of the family pet, although most will take approximately 2 to 3 hours from start to finish.
If you have brought your pet
directly to us we try to have your pet’s ashes ready
for you to pick up here usually between 3-4
If we have been entrusted with
your pet from your Veterinarian, please check with them when
you can pick up your pet's ashes. We have a scheduled
service for each location, and that will determine when your
pet's ashes will be at your Veterinarian's, please check
with them for specific times.
Q. What can I do with the ashes?
A. You may
choose a ceramic urn or a specialty urn from our wide selection.
Some people keep the urns in a special spot in their homes,
like on a fireplace mantle, dresser, or other area.
Others bury the urn, and still others scatter the ashes.
Q. Can I bury the ashes?
A. Unless there is a specific bylaw against the burial of cremains in an enclosed container for your area of residence, you may bury the ashes. Many people have chosen to bury the urn containing the ashes (cremains), as it can later be unearthed and taken with them if they ever have to move.